Terms of service

The following general terms and conditions of 48g bio cosmetics GmbH, Unter den Linden 32/34, 10117 Berlin, Germany, in the version valid at the time of the order, apply exclusively to your goods orders via www.48grams.com. Our online shop is aimed exclusively at consumers. You can download the text to your computer or print it out. Any regulations deviating from these conditions only apply if they have been confirmed by us in text form. 

The following terms and conditions apply to all orders via our online shop. 

Contractual partner, conclusion of contract 

The purchase contract is concluded with 48g bio cosmetics GmbH. 

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the order button, you are placing a binding order for the goods in the shopping cart. The confirmation of the receipt of the order takes place together with the acceptance of the order immediately after sending by an automated e-mail. With this e-mail confirmation, the purchase contract is concluded. We are not obliged to accept your purchase offer. We expressly point out once again that we only sell our products to the end user! 

A binding contract can also be concluded beforehand as follows: 

If you have chosen to pay by credit card, the contract is concluded when the credit card is charged. 

If you have chosen the PayPal payment method, the contract is concluded at the time you confirm the payment order to PayPal. 

You may not pass on the password required to order to third parties. In the event of a transfer, you are also responsible for orders from third parties. You are responsible for all orders with your password and the resulting demands.

We do not store the text of the contract. Before sending the order, the contract data can be printed out or electronically saved using the browser's print function. 

Right of withdrawal 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods, 

if you have ordered one or more goods as part of a single order and the goods or goods are or will be delivered uniformly; 

if you have ordered several goods as part of a single order and the goods are delivered separately; If there are several of the above alternatives, the cancellation period only begins when you or a third party named by you who is not the carrier has taken possession of the last goods or the last partial shipment or the last item. 

In order to exercise your right of withdrawal, you must contact us 

48g bio cosmetics GmbH 

Unter den Linden 32/34

10117 Berlin 

Germany 

support@48grams.com 

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. If you want to send us a letter, that is of course also possible. You can use the sample cancellation form for your declaration of cancellation in text or in writing, but this is not mandatory. 

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

The right of withdrawal does not apply to the following contracts: 

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. 

Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. 

Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature. 

Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery. 

Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. 

Consequences of the withdrawal 

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), immediately and to be repaid at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. 

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. 

The following applies to the costs of the return: You can obtain a return label from our customer service support@48grams.com.de. If you do not use our return label, you have to bear the direct costs of the return.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Shipping 

In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers. 

Standard deliveries are made in Germany to the delivery address specified in the order. Depending on the shipping method, delivery can also be made to a DHL Packstation, a Hermes parcel shop or to a post office within Germany. These options can be selected in the order process if available, otherwise they are not available for the respective order and / or the product. Delivery to PO box addresses is not possible. 

We are entitled to make partial deliveries if this is reasonable for you based on a weighing of your and our interests. In the case of partial deliveries, we will of course bear the resulting additional shipping costs. The partial deliveries are sent at our risk. With the receipt of each partial delivery, the risk for the delivered items is transferred to you. If we are in default with outstanding partial services or we are unable to provide outstanding partial services, you are entitled to withdraw from the contract as a whole or to demand compensation for non-fulfillment of the entire obligation if the partial delivery is of no interest to you. 

We only deliver by post. Unfortunately, a self collection of the product is not possible. pay 

The following payment methods are available in our shop: 

Instant bank transfer 

If you choose the instant transfer payment method, you will be forwarded to a payment provider. You need an online banking account that you have to log into during the ordering process. Payment is then made by bank transfer 

Credit card 

Your credit card will be charged when the order is completed.

If you choose the credit card payment method, 0 percent of the purchase price will be charged as costs. 

Paypal 

You pay the invoice amount via the online provider PayPal. In principle, you must be registered there or register first, legitimize with your access data and confirm the payment order to us (exception, if applicable, guest access). You'll get more information during the ordering process. 

Retention of title 

The goods remain our property until full payment. 

Claims for defects 

The product images do not always have to match the appearance of the delivered products. In particular, changes in the appearance and features of the products can occur after product range renewals. Claims for defects do not exist insofar as the changes are reasonable for the customer. 

If the goods are defective, we will provide a supplementary performance within a reasonable period of time, i.e. H. either arrange for a replacement delivery or for the removal of the defects. If the supplementary performance you have chosen is only possible at disproportionate expense, we are entitled to provide supplementary performance in the other form. The expenses required for the supplementary performance are borne by us. If we do not succeed in the supplementary performance, you have either the right to cancel the purchase or to reduce the purchase price. 

Defective goods are to be returned to us, unless you have decided to reduce the purchase price. Claims for defects become statute-barred within 2 years from the time of delivery of the goods. The costs for the return in the event of a defect are to be borne by us. 

Transport damage 

If goods are delivered with obvious transport damage, make a complaint. 

Please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences for your legal claims and their 

enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or transport insurance. 

Customer service 

You can contact our customer service for questions, complaints and complaints from 10 a.m. to 5 p.m. at the email address support@48grams.com. 

Data protection / credit check 

The data required for business transactions will be saved. 

The company [***] has been commissioned to process credit card payments. All entries of credit card data are entered directly into the system of the company [***] in [***] and can neither be read nor saved by us. 

In order to check the correctness of address data, we work with Creditreform Boniversum GmbH (Hellersbergstrasse 11, 41460 Neuss), ACS Informatik GmbH (Offenbachstrasse 47, 81245 Munich) and Informatica GmbH (Ingersheimer Str. 10, 70499 Stuttgart). For this purpose, we transmit the address data you have entered to these companies. 

All personal data is treated confidentially. 

Our company checks your creditworthiness for orders where there is a risk of payment default and we therefore have a legitimate interest. During the credit check, a probability value for the risk of payment default is determined. When calculating the probability value, your address data is used, among other things (but not exclusively). 

For the credit check we work with Creditreform Boniversum GmbH (Hellersbergstrasse 11, 41460 Neuss), Focum Belgium BVBA (Bellevue 3, 9050 Ledeberg), Focum Solutions BV (Van Asch van Wijckstraat 55-F, 3811 LP Amersfoort) and Bisnode Austria Holding GmbH (Jakov-Lind Straße 4/2, 1020 Vienna), from which we receive the required data. For this purpose, we will send your name and contact details to this company. 

Dispute resolution

The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/. 

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board. 

miscellaneous 

We reserve the right to change the general terms and conditions at any time. The current version of these can be found here at any time. 

The language available for the conclusion of the contract is German. German law applies.